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Customer Service

Please order no later than 12/10/07 to ensure delivery by 12/24/07. Orders placed after 12/10 may not arrive by 12/24.

Thank you for choosing the Brightest Candle Co!

To Place An Order For Handpoured Candles

Placing an order for your handpoured candles* is easy and secure. Enter the quantity of each item that you wish to order in the quantity box next to that item. To select a scent or size, use the drop down menu and scroll to your desired scent. Then click on the Add To Cart button.

When you are ready to complete your order:
Review your order for accuracy. Choose your state for sales tax purposes (Wisconsin residents will pay a 5% sales tax) and click the Recalculate button.

Next, click on the Go To Payments button.

Enter your shipping and billing information. Bold items are required for your order to be processed. You can choose to have your information stored to save you time when you return to shop again. After all of your information is entered, click the Continue button. Do not hit the back button, as it may duplicate the items in your cart.

Verify that your information is correct then choose your payment method. The Brightest Candle Co. accepts Visa, Mastercard, American Express, Discover, JCB, Diners, PayPal, checks and money orders. Payments using Visa, Mastercard, American Express, Discover, JCB, Diners are processed through 2CO, an authorized retailer for goods provided by The Brightest Candle company.

Click the Continue button to finish your order. Orders are shipped Monday - Saturday. If you specify that you need an order by a certain date we will do everything we can to get your order to you but due to the handpoured nature of these candles we cannot guarantee delivery times or dates.

For any hand poured candles that are made to order, please allow 10 -14 days for delivery of your items. We will contact you if your order is going to be delayed for any reason.

To pay by check or money order:
Place your order online using our online shopping system as stated above. This will assure that we have the candles you order ready to ship when we receive your payment.

When you reach the payment details area, check the box marked check or money order and submit your order.

Print out a copy of your order form and mail your check/money order made payable to:

The Brightest Candle Co.
PO Box 86
Algoma, WI 54201

Please allow 3 - 5 banking business days after payment receipt for shipment if paying by check.

Payment must be received in 10 business days from the date of order or the order will be cancelled.

Shipping Charges

International shipping is no longer available. Orders will be accepted for shipping in the United States only.

For each order, a base shipping charge of $4.20 plus 20% of the retail value of your order is added.

Sales Tax

Wisconsin Residents will be charged a 5% sales tax. Shipping is taxable in Wisconsin.

Returns/Exchanges

An even exchange will be made if the product is received damaged. A request for an exchange must be made within 5 days of receipt of product. Upon return of the damaged product, the Brightest Candle Co. will ship, at no additional charge, a replacement product the same as the product being replaced. Please email info@brightestcandle.com and include your name, order date, order number and item being returned.

Privacy Policy

The Brightest Candle Co. values your privacy. We collect personal information for the sole purpose of assisting you and processing your order. We will not sell, redistribute, trade, or otherwise release your personal information to anyone for any reason.

*All commercial candles are produced, ordered, charged, and shipped separately.

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	Customer Service Please order no later than 12/10/07 to ensure delivery by 12/24/07. Orders placed after 12/10 may not arrive by 12/24. Thank you for choosing the Brightest Candle Co! To Place An Order For Handpoured Candles Placing an order for your handpoured candles* is easy and secure. Enter the quantity of each item that you wish to order in the quantity box next to that item. To select a scent or size, use the drop down menu and scroll to your desired scent. Then click on the Add To Cart button. When you are ready to complete your order: Review your order for accuracy. Choose your state for sales tax purposes (Wisconsin residents will pay a 5% sales tax) and click the Recalculate button. Next, click on the Go To Payments button. Enter your shipping and billing information. Bold items are required for your order to be processed. You can choose to have your information stored to save you time when you return to shop again. After all of your information is entered, click the Continue button. Do not hit the back button, as it may duplicate the items in your cart. Verify that your information is correct then choose your payment method. The Brightest Candle Co. accepts Visa, Mastercard, American Express, Discover, JCB, Diners, PayPal, checks and money orders. Payments using Visa, Mastercard, American Express, Discover, JCB, Diners are processed through 2CO, an authorized retailer for goods provided by The Brightest Candle company. Click the Continue button to finish your order. Orders are shipped Monday - Saturday. If you specify that you need an order by a certain date we will do everything we can to get your order to you but due to the handpoured nature of these candles we cannot guarantee delivery times or dates. For any hand poured candles that are made to order, please allow *10 -14* *days* for delivery of your items. We will contact you if your order is going to be delayed for any reason. To pay by check or money order: Place your order online using our online shopping system as stated above. This will assure that we have the candles you order ready to ship when we receive your payment. When you reach the payment details area, check the box marked check or money order and submit your order. Print out a copy of your order form and mail your check/money order made payable to: The Brightest Candle Co. PO Box 86 Algoma, WI 54201 Please allow 3 - 5 banking business days after payment receipt for shipment if paying by check. Payment must be received in 10 business days from the date of order or the order will be cancelled. Shipping Charges International shipping is no longer available. Orders will be accepted for shipping in the United States only. For each order, a base shipping charge of $4.20 plus 20% of the retail value of your order is added. Sales Tax Wisconsin Residents will be charged a 5% sales tax. Shipping is taxable in Wisconsin. Returns/Exchanges An even exchange will be made if the product is received damaged. A request for an exchange must be made within 5 days of receipt of product. Upon return of the damaged product, the Brightest Candle Co. will ship, at no additional charge, a replacement product the same as the product being replaced. Please email info@brightestcandle.com and include your name, order date, order number and item being returned. Privacy Policy The Brightest Candle Co. values your privacy. We collect personal information for the sole purpose of assisting you and processing your order. We will not sell, redistribute, trade, or otherwise release your personal information to anyone for any reason. *All commercial candles are produced, ordered, charged, and shipped separately.

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